Terms of use

1. About these terms

These terms apply to the CoolFate website and our iPhone and Android apps (together, the “service”).

By using the service you agree to these terms. Our privacy policy explains how we handle your data. If you do not agree, please do not use the service.

You must be 13 or older to use CoolFate. Reading a chart is a paid feature. We always show the price and what you get clearly before you pay.

2. Astrology is for entertainment and reflection

Our readings are based on traditional astrology, a belief system that is thousands of years old. Astrology is not a science. There is no scientific evidence that it can describe your personality or predict events, and we do not claim that it can.

Please use the service for fun, curiosity and self-reflection only. It is not:

• medical, mental health or psychological advice
• legal, financial, tax or investment advice
• advice about relationships, careers, safety or any important decision

Never delay or ignore professional advice because of something you read here. If you are struggling or feel unsafe, contact your GP or doctor, call 999 or 911 in an emergency, or call Samaritans free on 116 123 in the UK. In Canada you can call or text 988.

3. Your charts and how you use the service

You are responsible for the details you enter. Only enter another person’s birth details if they have agreed to it.

You need an account to create and read charts. Keep your password safe and do not share your sign-in details. Your charts can only be opened from your account.

When using the service, you agree not to:

• break the law or use the service to harass, threaten or harm anyone
• enter offensive content or anyone’s personal data without their permission
• try to access accounts or charts that are not yours
• scrape, copy or resell the service or its readings, or send automated traffic to it
• attack, overload, reverse engineer or get around the security of the service

We may suspend access or delete content that breaks these rules.

4. Paying for a reading

Each chart reading costs £4.99. You always see the price before you pay. One payment adds one reading credit to your account, which you can use on the website or in the iPhone app. Credits stay on your account until you use them.

• On the website, payments are handled by Stripe. You can pay by card, Apple Pay or Google Pay, and we never see or store your full card details.
• In the iPhone app, you pay through Apple’s In-App Purchase, and Apple’s terms apply to that payment.

Your right to cancel. You normally have 14 days to cancel a digital purchase. A reading is created as soon as you use a credit, so when you use one you ask us to deliver it straight away and agree that you lose the right to cancel for that credit.

Refunds. If you have not used a credit, email support@mycoolfate.com within 14 days of buying it and we will refund you in full. If a reading does not work as it should, tell us and we will put it right or refund you. For purchases made in the iPhone app, ask Apple at reportaproblem.apple.com. None of this affects your legal rights.

Credits have no cash value and cannot be transferred. Deleting your account also deletes any unused credits, so ask for a refund first if you want one.

5. Our content

The CoolFate name, design, software and the text of our readings belong to us or our licensors. You may use them for your own personal, non-commercial purposes, including sharing your own chart with friends. You may not copy or republish our readings in bulk or use them in another product.

Place search is provided by Open-Meteo using data from GeoNames, licensed under CC BY 4.0. We are not responsible for errors in third-party place data, so please check your birthplace before saving a chart.

6. Apps from the App Store and Google Play

If you download our app from the Apple App Store or Google Play, these terms are between you and us, not Apple or Google, and we alone are responsible for the app and its content. The store’s own terms also apply to your download.

For the iPhone app: Apple has no obligation to provide maintenance or support for it. If the app fails to meet any warranty that applies by law, you may tell Apple, and Apple may refund the purchase price, if any; Apple has no other warranty obligation for the app. Apple is not responsible for any claims relating to the app, including product liability, legal or regulatory claims, consumer protection claims or claims that the app infringes someone else’s intellectual property; we are responsible for handling those. You confirm that you are not located in a country subject to a US Government embargo and are not on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third party beneficiaries of these terms and may enforce them against you.

7. Availability and changes to the service

The service is in early access. We may change, pause or stop features, and we cannot promise it will always be available or free of errors. If we plan to close the service, we will give reasonable notice on the website and in the apps.

8. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales. Your legal rights as a consumer are not affected.

Because astrology is for entertainment, we are not responsible for any decision you make or anything you do based on a reading or prediction. We are also not responsible for losses that were not foreseeable, for business losses, or for problems caused by someone you shared your sign-in details with.

Otherwise, our total liability to you for any claim is limited to the greater of £100 or the amount you paid us in the 12 months before the claim.

9. Ending your use

You can stop using the service at any time and delete your data. We may suspend or end your access if you break these terms.

10. Changes to these terms

We may update these terms, for example when we add features or the law changes. We will change the date at the top of this page and, for important changes, show a notice in the service. If you keep using the service after a change, the new terms apply.

11. Law and disputes

These terms are governed by the law of England and Wales, and disputes will be heard in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you live in another country, you keep any consumer protections that its law gives you.

If any part of these terms is found to be invalid, the rest still applies. If we do not enforce a term straight away, we can still enforce it later.

12. Contact us

Questions about these terms? Email support@mycoolfate.com.