Help and support
Last updated
Something not working, or a question about your chart? We are a small team based in London and we read every message about CoolFate.
Contact us
Email support@mycoolfate.com and a person will reply within 3 working days. To help us help you, tell us:
- whether you are using the website, the iPhone app or the Android app
- what you were trying to do and what happened instead
- a screenshot, if you can
Only include your private chart link if you are happy for our support team to open that chart. For privacy requests, email privacy@mycoolfate.com.
Common questions
Sign in with the same email on any device and your charts are listed under My charts.
Email us from the address on your account and we will help you get back in. Your charts stay safe in the meantime.
Choose a rough time of day or leave it out. Your chart still works; only the part that depends on the hour of birth stays hidden until you add a time.
As a mirror for reflection. Readings speak in tendencies, never verdicts, and the prediction test lets you judge how well they fit. Nothing on CoolFate is medical, legal or financial advice.
Open the chart and choose “Delete this chart”, or follow the steps on delete your data.