Delete your CoolFate data

Option 1: delete it yourself, straight away

1. Sign in on the website or in the app. Your charts are listed under My charts.
2. Scroll to the bottom of the chart and choose “Delete this chart”.
3. Choose “Yes, delete” to confirm.

The chart is removed from our database immediately. Repeat this for each chart.

Option 2: delete your whole account

1. Sign in and open your account.
2. Choose “Delete my account” and enter your password to confirm.

Your account, every chart, all your answers and any unused chart credits are deleted immediately, and you are signed out.

Option 3: ask us to do it

If you cannot sign in, email privacy@mycoolfate.com from the address on your account, with the subject “Delete my data”. We will delete your account and everything linked to it, and reply to confirm within 30 days, usually much sooner.

What is deleted

• when you delete your account: your name, email address and password
• your birth details: date, time, place, name or nickname and gender
• the calculated chart, its readings and life timeline
• the predictions written for the chart and all your ratings of them

Deletion is permanent. A deleted chart or account cannot be recovered.

What is kept, and for how long

• Database backups: deleted charts drop out of our backups within 30 days.
• Technical logs with no chart details: deleted automatically within 30 days.
• Emails you send us, including a deletion request: kept up to 2 years so we can show we handled it, then deleted.

On your device

Signing out removes the sign-in cookie or token from that device. Uninstalling the app removes everything it kept on your phone.