Talk to a person
We are a small team in London. Every message is read by a person, and we reply within 3 working days.
- Help with your chartSomething not working, or a reading you would like explained.support@mycoolfate.comCommon questions
- Privacy and your dataAsk what we hold about you, or ask us to correct or remove it.privacy@mycoolfate.comDelete your data
- Press and partnershipsWriting about CoolFate, or have an idea we could build together.support@mycoolfate.comLogo and brand
Quick answers
A person reads every message. We reply within 3 working days, and usually much sooner.
Tell us whether you are on the website, the iPhone app or the Android app, what you were trying to do and what happened instead. A screenshot helps a lot.
Only if you are happy for our team to open that chart. We can help with most questions without it.
Yes. Use the delete your data page, or email our privacy address and we will remove it for you.